What is HasLab?HasLab is the crowdfunding platform bringing limited-edition collectibles (Crowd-Funded Products) into the hands of fans. When you back a Crowd-Funded Product, you are making a commitment to purchase the Crowd-Funded Product that will only be fulfilled if the minimum number of backings (units or funds) is met for the project during the “Project Backing Period”. Each Crowd-Funded Product will have its own duration during which you can back the Crowd-Funded Product (“Project Backing Period”). If the minimum number of backings is met by the end of the Project Backing Period, your backing becomes an “Order” and we will charge you for the full amount due for the Crowd-Funded Product. Following this the Crowd-Funded Product will be made and ultimately delivered to you.
How does it work?Our goal is to bring to life the trophy items fans have been dreaming of. Here’s how it works: if we reach the minimum number (or more!) of backings by our given deadline, we’ll head to production. It’s that simple.
Questions about Delivery, Returns and Cancellations?Click here for answers about our Delivery, Returns and Cancellation policies.
Where can I get updates?If you are a backing a Crowd-Funded Product you can stay in the loop via email updates or by visiting the project on the HasLab tab.
When will I be charged?If the minimum number of backings is met by the given deadline (by the end of the Project Backing Period), your preferred payment method will be charged. Please note that when you back a Crowd-Funded Product, you will see a pre-authorisation charge for the amount of your order that could last up to seven days. If you have any questions, please contact us at firstname.lastname@example.org.
What methods of payment do you accept for Crowdfund projects?We accept American Express, MasterCard, Visa, and Discover. At this time, we cannot accept PayPal as a form of a payment for Crowd-Fund Products. Please note that all prices are in GBP.
What is the estimated delivery date?Estimated delivery dates vary per Crowd-Funded Product. Please visit the project on the HasLab tab frequently to stay up-to-date.
Will Crowd-Funded Products be available for purchase at other retailers?Crowd-Funded Products will only be available for purchase through Hasbro Pulse, under the terms and conditions described herein. We reserve the right to make the products (or similar versions of the products) available at other sources, such as online stores and retail locations, but such availability is not guaranteed.
You can contact customer services at Contact Us or via email at email@example.com. We’re always happy to help!